returns policy

Effective Date: 15 October 2024

At Benitas, we strive to provide you with the highest quality food products. However, due to the nature of our items, we have established the following return policy:

1. Return Eligibility

• Due to health and safety regulations, perishable goods, including all food items, cannot be returned once they have been delivered or collected.
• If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of receipt for further assistance.

2. Refunds and Exchanges

• Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item, please notify us immediately. We will arrange for a replacement or refund based on the situation.
• Non-Perishable Items: If you have purchased non-perishable items and wish to return them, you may do so within 30 days of delivery, provided they are unopened and in their original packaging.

3. Proof of Purchase

• To process any returns or refunds, you must provide a receipt or proof of purchase.

4. Return Process

• For damaged or incorrect items, please contact us on info@benitas.co.za with your order details and a description of the issue.
• Returns for non-perishable items must be initiated by contacting us to obtain a return authorisation.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

6. Refund Processing

• Once we receive your returned item (if applicable), we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed upon confirmation with you.

7. Contact Us
For any questions regarding our return policy or to initiate a return, please contact us at info@benitas.co.za or call us on: 082 465 8334.